It is NOT legal to ship mammals
via US Mail, FedEx, or UPS. The only safe and legal way to ship them
is via airline carrier.
The animal(s) and shipping costs must be paid in full 1 week prior
to shipping excluding holidays. Shipping costs usually run between
$165.00-$250.00 including flight, health certificate (if required or
requested), crate, heat pack (if needed), and shipping pouch. We
almost always use Continental Airlines, as we feel they are the
safest, easiest, and most dedicated airline to shipping pets safely
and affordably. If we have to use a different airline, prices may
vary. Some airlines can be quite a bit more expensive than
Continental Airlines, but may need to be used if Continental
Airlines does not ship to the desired location. Example, Delta's
flights start around 250.00, and require a health certificate.
Continental on the other hand have their flights start around
165.00, and only require a health certificate for sugar gliders if
you are using "declared value". Which we do recommend, as we are not
responsible for what happens during flight. Please contact us for a
price quote for shipping. Upon receiving payment in full we will
need discuss the best days to schedule a flight. We usually use
Continental Airlines for our shipping carrier. If you purchased a
health certificate, your glider must be taken to the vet within 10
days of the flight in order to qualify for the "declared value"
insurance and state laws requiring a health certificate to enter the
state. You will receive an e-mail with all important shipping
information. If you don't confirm the flight arrangements, I will
not ship the glider. If you can not make a scheduled flight, please
let me know as soon as possible.
 We do the best we can to ensure
that shipping is as stress free as possible. We try to schedule
early flights during an animals natural sleeping hours. The
night before we ship, we give them extra play time to
ensure they are tired, and ready to sleep. Our animals are shipped
in a cat sized carrier that has been airline approved. Sugar gliders
will have an internal "critter keeper" or similar carrier to be sure
they are safe, and there is no chance of escape during the flight.
Sometimes we will use a Transonic shipping crate (see style two).
Sugar gliders will be inside a pouch within the crate with paper
securing the pouch from being flopped around during shipping.
Hedgehogs will have a bedding material, and nesting pouch for
hiding. A heat pack will be placed in the crate if needed. If it is
too cold or too hot, we may need to postpone shipping. We provide,
apples, grapes, or oranges during shipping to provide hydration and
nutrition.
Animals are usually picked up
in the cargo department of Continental Airlines. Some airports have
a special live animal department, please call your airport to
confirm where you will pick up your sugar glider in advance. This
will make the entire day go so much more smoothly for everyone
involved. You will need to bring a photo ID when picking up your
sugar glider. We will be taking out insurance for your baby should
anything happen in flight IF you purchased a health certificate.
PLEASE check to make sure the glider is ok BEFORE leaving the
Continental Airlines office. (a quick crab will do). We ask that you
call us upon your arrival home to ease our mind that the glider(s)
made to their new home safely.
Continental Cargo Phone Number: 1-800-421-2456 (8)
Delta's "Pets First": 1-888-SEND-PET (888-736-3738)
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